Specialist, Social Media Engagement

Location: Pittsburgh, PA

Category: Corporate

Req ID: REF10626H

Job Description

Company Description

As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry.

As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation. 

There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well!  

Job Description

#TeamGNC is looking for a creative individual to join our social team as Social Media Engagement Specialist! This role reports to the Manager, Social Content & Engagement and will work closely with Social Media Content Specialist (for trend-based/relevant content creation and engagement). At the heart of this role is a true passion for social media trends, copywriting, and creativity. In this role, you will be responsible for creating thumb-stopping interactions across key social media channels, primarily TikTok and Instagram. Think commenting on TikTok videos, responding to @mentions, and finding relevant and humorous ways to engage with customers and capitalize on content trends.

If you eat, breathe, and live social – this role is for you!

 

JOB RESPONSIBILITIES:

 

  • Actively participate in GNC’s online community via reactive and proactive outreach to drive positive brand connection in a relevant way. Key platform focuses are TikTok and Instagram, but also include community management of other GNC social properties, such as, Facebook.
    • Engage with @mentions, fans (existing or new), GNC influencers, relevant trends and content to drive positive brand sentiment and authenticity of GNC
    • Proactively identify real-time engagement and surprise & delight opportunities via community management and social listening on a day-to-day basis
    • Coordinate products sends for surprise/delight opportunities and work closely with Influencer Specialist to identify influencer-based surprise/delight moments
    • Monitor and engage with third-party brands, third-party influencers/athletes and third-party brand fans when appropriate
  • Support social media copywriting for organic social content to ensure voice is on-brand and in-line with social best practices
  • Work closely with Social Media Content Specialist support ideation, creation and publishing of trend-based, relevant TikTok and Reels content on a daily basis
    • Trend and social listening monitoring and analysis to find trends, opportunities or engagement moments
  • Support Manager, Social Content & Engagement with monitoring and escalation of issues management. This includes supporting coordination with customer service teams/vendors and internal teams.
  • Coordinate with cross-discipline teams with social engagement for GNC in-store events, influencer events, PR/Media sponsorships, etc.
  • Stay abreast of the ever changing digital world and bring new opportunities to the team to test and engage with.

 

Competitive Candidates will demonstrate:

  • Deep passion and understanding of social media and the modern day consumer – you GET social.
  • Outstanding knowledge of social trends, cultural trends and social platforms
Qualifications

  • Bachelor’s Degree in Business, Marketing, Communications, PR, or related field
  • 1-2+ years of social media or relevant experience in marketing, communications or PR.
  • Demonstrated passion for the Social Media and digital content space and have a deep understanding how consumers engage with and consume content on the various platforms.
  • Deep passion and understanding of social media and the modern day consumer – you GET social.
  • Outstanding knowledge of social trends, cultural trends and social platforms
  • Excellent social copywriting skills translating to the ability authentically and emotionally connect with customers in a relevant and authentic way.
  • Thrive in a fast-changing, collaborative environment where people are driven, enthusiastic, and not afraid to take risks.
  • Understanding of how to translate brand values to social media personality in a way that is engaging and authentic.
  • Outstanding attention to detail.
  • Extremely savvy and knowledgeable of social media trends, innovations, and technology.
  • Solid understanding of how to drive consumer engagement within online social networks.
  • Excellent interpersonal skills and the ability to build effective internal and external relationships and influence change.
  • Experience with social listening and management tools is a plus.
Additional Information

All your information will be kept confidential according to EEO guidelines.

GNC Holdings LLC is an Equal Opportunity Employer

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