Primary Location: Pittsburgh, PA
Job Tile: Senior Customer Service CSR
Job Number: 2017-48367
Date Posted: 4-4-2017
Responsible for receiving inquiries, complaints, and praises from external and internal customers. These customer contacts are received in a multi-channel environment by phone, letter, or e-mail. Determines the nature of the contact, provides the appropriate timely response, and enters relevant data into the consumer information database. Serves as an initial point of contact to the Customer Service Rep 1’s and II’s for training questions and procedural operation concerns and operates as primary backup to the Senior Resolution CSR during their absence.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear and sit. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This job description reflects management’s assignment of essential job functions, which are not intended to be an exhaustive list of all responsibilities, duties and skills required.
GNC is an Equal Opportunity/Affirmative Action/Protected Veterans/Disabled Individuals Employer.
Amy, Senior Director, Financial Operations
I was driven to GNC because I believe in living a healthy lifestyle. GNC has provided me… with not only a wonderful career but also an education in living a healthy life. The best thing about my job is the constant interaction I have with just about every department within the organization. I love to share my knowledge of the company to help mentor others.