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Operations Manager Job

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Primary Location: Whitestown, IN

Job Tile: Operations Manager

Job Number: 2017-50771

Date Posted: 7-21-2017

Job Summary:

Provide the necessary leadership required to manage the DC in order to achieve desired safety, financial and service objectives. Manage activities along cross-functional lines to ensure the maximum benefit for GNC. Consistently look for new concepts and techniques to improve service while reducing costs.

Essential Duties and Responsibilities:

  • Perform as a key contributor in the development of a world class, team-oriented distribution operation providing optimum service at the lowest cost, along with supporting GNC’s strategic business plan for continued growth and earnings.
  • Ensure key performance indicators in all areas are consistently met or exceeded, including on-time deliveries, productivity, inventory control, order accuracy, and product damage.
  • Initiate, develop and implement continuous improvement programs within the operation to improve processes, productivity, financial performance and employee satisfaction.
  • Work with IE to implement, support and maintain compliance with SOPs and Labor Management System
  • Ensure that proper staffing levels are effectively achieved within the operation, to include competent, well trained, solid performing employees. Ensure that daily, weekly and monthly demand requirements are met based on staffing levels and turnover is minimized.
  • In conjunction with the Safety Team, maintain safety performance throughout the DC to ensure associate health and wellness as well as compliance with safety regulations.
  • In partnership with Human Resources, maintain staffing and on-boarding efforts, ensure compliance with company policies/ procedures, drive associate engagement and support the “open door” philosophy, to provide fair and consistent employee relations and meet all legal requirements.
  • Gain a solid understanding of all current and future systems, including Red Prairie and CIMS to ensure all employees within the operation receive sufficient training and adhere to systems related processes and procedures.
  • Stress compliance with procedures intended to protect company assets and equipment across the operation.
  • Provide weekly feedback to all direct reports, along with timely, objective annual performance reviews, to include areas of improvement and with training needs, as well as the support and resources required to meet their development goals.
  • Ability to function effectively at both strategic and tactical levels.
  • Understands and enforces company policy and administrative procedures and holds direct reports accountable for non-performance or failure to follow established policies or procedures.
  • Proven leadership skills including the ability to coach, assess, evaluate, develop, motivate, and empower others.
  • Strong change management skills to challenge the status quo and drive improvements.
  • High ethical standards. Does not cut corners or compromise the integrity of the operation.
  • Models and supports organization’s goals and values.
  • Leadership by example.
  • Effectively partners with HR. Transportation, LP, IT and other support functions.
  • Other special projects as assigned, to support the operation as well as larger company initiatives.

Job Specifications:

  • Bachelor degree in Business Administration, Logistics or related field.
  • Minimum of 4 years management experience in a high volume multi-channel distribution center or manufacturing operation. Experience in an automated multi –channel distribution center and Ecom fulfillment is required.
  • Tier one WMS/WCS experience (Red Prairie) a strong plus.
  • Excellent leadership and communications skills required, along with the ability to motivate and empower employees in a team environment.

  • Ability to successfully achieve key performance objectives, including on-time deliveries, order accuracy, productivity, damage and safety.

  • Strong organizational, communication, problem solving skills and follow through skills are a must.

  • Ability to initiate continuous improvement programs, along with strong project management skills.

Equal Opportunity/ Affirmative Action / Protected Veterans / Disabled Individuals Employer

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Fredy, Receiving Supervisor

GNC sets the standard in the nutritional supplement industry. This is a nice place

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