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Network Engineer Job

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Primary Location: Pittsburgh, PA

Job Tile: Network Engineer

Job Number: 2016-43380

Date Posted: 1-2-2017

Job Summary:

A network engineer installs, configures, administers, and manages production and non-production networks to ensure constant availability, adequate capacity, good response time/performance, recoverability, and security. The scope of technologies includes but is not limited to switches, routers, firewalls, IDS/IPS devices, secure URL filters, vulnerability scanners, VPNs, and wireless access points, and wireless controllers. A network engineer also needs the ability to be able to multi-task, plan, and manage assignments and solve problems. Recognized as a Subject Matter Expert in 1 or more technologies.

Essential Duties and Responsibilities:

Supports Incident Management by:

  • Providing support, assistance, and manages service requests and incidents to ensure they are completed or escalated properly.
  • Serving as the first escalation point for problems and incidents not resolved by the Network Administrators.
  • Actively monitoring service availability and is proactive to avoid service disruptions and reduce failures. Develops relevant metrics (KPI/SLA/SLO) to identify improvement opportunities.

Supports Change Management by:

  • Submitting and completing change requests in a timely manner while minimizing impact to the business

Supports Business Initiatives by:

  • Upgrading and deploying networks and network equipment using established standards
  • Assisting in the design process for networks and device configurations
  • Working closely with various IT areas to transition and streamline support tasks
  • Working on projects, assisting with task level planning, multi-tasks and accurately reports the status of all assignments
  • Developing ideas for implementation to improve overall service availability

Contributes Professionally by:

  • Actively developing and maintaining procedures, processes, and troubleshooting documents
  • Providing training to Network Administrators and Service Desk technicians
  • Keeping abreast of new technologies

Customer Focus:

  • Listen first, ask questions second and act on feedback from our customer and associates
  • Treat each customer as we would want to be treated
  • Support our front-line associates. See everything we do through their eyes
  • Provide an inspiring experience
  • Solicit customer feedback

Accountability:

  • Meet our commitments and exceed the expectations of others
  • Establish goals that challenge, stretch and lead to breakthrough performance
  • Acknowledge our mistakes and embrace the opportunity to improve
  • Use objectivity and data
  • to make sound decisions

Integrity - Act honestly and ethically inspiring trust

Quality/Innovation - Committed to quality and innovative excellence in everything you do

Communities - Be responsible to and give back to your communities

Team - Be unified in our purpose and vision

Job Specifications:

7+ years of relevant experience in formal IT and Network Administration

Bachelor's or Associate’s Degree in Computer Science, Related field or relevant work experience

Strong Administration/Support of core Network hardware and software Technologies:

  • Switches, routers, firewalls, VPN concentrators, wireless access points and controllers
  • Firmware patches
  • Network monitoring tools (SolarWinds)

Strong Administration/Support of Various Core Services:

  • LAN/WAN access
  • Internet access - Secure URL filter (Websense)
  • Site to Site VPNs
  • IDS/IPS
  • Vulnerability scanner
  • System backup and recovery

Advanced Knowledge of networking concepts and troubleshooting

Previous experience working with external vendors/suppliers and contractors to complete necessary work

System security and design principles

Demonstrated Experience with:

  • BGP, OSPF, MPLS, IPSec, 802.11 a/b/g/n/ac
  • Planning and deployment of new platforms or significant upgrades to existing platforms

Advanced overall Troubleshooting skills

Outstanding Troubleshooting skills

Strong written and verbal communication skills

Attention to detail and able to understand business objectives

GNCIND

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