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Network Adminstrator Job

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Primary Location: Greenville, SC

Job Tile: Network Administrator II

Job Number: 2017-48420

Date Posted: 7-21-2017

Job Summary

A network administrator ensures constant availability, adequate capacity, good response time/performance, recoverability, and security of production and non-production networks. The scope of technologies includes but is not limited to switches, routers, firewalls, IDS/IPS devices, secure URL filters, vulnerability scanners, VPNs, and wireless access points, and wireless controllers. A network administrator also needs the ability to be able to multi-task assignments and solve problems. Recognized as a Subject Matter Specialist for 1 or more technologies.

The job location is Greenville, South Carolina

Essential Duties and Responsibilities

Supports Incident Management by:

  • Providing support, assistance, and managing service requests and incidents to ensure they are completed or escalated properly.
  • Serving as the first escalation point for problems and incidents not resolved by the Service Desk or other Network Administrators.
  • Actively monitoring service availability and is proactive to avoid service disruptions and reduce failures. Develops ideas for implementation to improve overall service availability.

Supports Change Management by:

  • Submitting and completing change requests in a timely manner while minimizing impact to the business

Supports Business Initiatives by:

  • Working closely with various IT areas to transition and streamline support tasks
  • Working on projects, multiple tasks, and accurately reports the status of all assignments
  • Developing ideas for implementation to improve overall service availability

Contributes Professionally by:

  • Actively developing and maintaining procedures, processes, and troubleshooting documents
  • Providing training to Network Administrators and Service Desk technicians
  • Keeping abreast of new technologies
  • Completing other duties as assigned

Customer Focus:

  • Listen first, ask questions second and act on feedback from our customer and associates
  • Treat each customer as we would want to be treated
  • Support our front-line associates. See everything we do through their eyes
  • Provide an inspiring experience
  • Solicit customer feedback

Accountability:

  • Demonstrate an intense drive for results
  • Are internally motivated, setting tangible stretch goals and performing at a high level
  • Take action without being prompted
  • Provide unsolicited input
  • Show good judgment and are decisive

Driving Execution and Results:

  • Identifies trends and works with the necessary resources to probe for solutions
  • Fosters a sense of urgency and accountability for achieving objectives through others and holds people accountable
  • Does not let interruptions impede completion of work priorities

Problem Solving and Decision Quality:

  • Engages appropriate resources to assist with analyzing and solving problems
  • Acknowledges gaps in knowledge and takes steps to close gaps to accurately address issues
  • Can quickly break down issues in manageable pieces to work through issues and ensure the correct resources are engaged

Integrity - Act honestly and ethically inspiring trust

Quality/Innovation - Committed to quality and innovative excellence in everything you do

Communities - Be responsible to and give back to your communities

Team - Be unified in our purpose and vision


Job Specifications

5+ years of relevant experience in formal IT and Network Administration

Bachelor's or Associate’s Degree in Computer Science, Related field or relevant work experience

Administration/Support of core Network hardware and software Technologies:

  • Switches, routers, firewalls, VPN concentrators, wireless access points and controllers
  • Firmware patches
  • Network monitoring tools (SolarWinds)

Administration/Support of Various Core Services:

  • LAN/WAN access
  • Internet access - Secure URL filter (Websense)
  • Site to Site VPNs
  • IDS/IPS
  • Vulnerability scanner
  • System backup and recovery

Advanced Knowledge of networking concepts and troubleshooting

Previous experience working with external vendors/suppliers and contractors to complete necessary work

Knowledge of:

  • BGP, OSPF, MPLS, IPSec, 802.11 a/b/g/n/ac

Strong overall Troubleshooting skills

Strong Overall Customer Service skills

Good written and verbal communication skills

Attention to detail and willingness to share and exchange information with fellow team members

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