Financial Shared Services Manager Job

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Primary Location: Pittsburgh, PA

Job Tile: Manager, Financial Shared Services

Job Number: 2017-46868

Date Posted: 2-10-2017

Job Summary:

The Manager of Financial Shared Services will assist in managing the operations of certain shared services functions while driving value by implementing best practice processes. The Manager of Financial Shared Services will be responsible for maintaining a high level of customer service with both internal and external customers and stakeholders.

This position will lead the overall credit and collections function, designing and implementing processes to improve cash flow and manage risk. This position will be responsible for the financial analysis of new and existing franchisees and will assist in incorporating policies to ensure proper internal controls.

Essential Duties and Responsibilities:

  • Assist in the oversight and management of the operations of certain shared services functions including Credit and Collections, Accounts Receivable and Cash Applications, including measuring and improving performance through metrics
  • Ensure established policies, procedures and controls regarding the investigation of customers, extension of credit lines, and collections are being executed as designed and are in line with current best practices
  • Manage collection risk by working closely with account managers and customers
  • Assist in preparing and analyzing monthly key performance indicators
  • Responsible for financial approval process of new and existing franchisees
  • Responsible for financial analysis associated with Credit & Collections
  • Manage the credit hold policy and process
  • Assist with the financial default process
  • Assist with both International and Wholesale Credit and Collections as it relates to day-to-day operations and establishing efficient business processes
  • Provide a high degree of customer service to all internal customers and external stakeholders

Job Specifications:

Responsible for leading and developing a team of financial professionals. This position will have at least 2 direct reports.

Responsible for establishing relationships with the franchisees and partner with them to help resolve financial issues.


2+ years of experience in a Financial Shared Service organization and/or related back office finance organization

6-8 years of managerial experience

2+ years of credit, collections and/or accounts receivable experience

Experience with the development of internal control processes and procedures


Bachelor’s degree in Accounting, Finance or another related field is preferred.

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