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Customer Service Representative - Bilingual Job

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Primary Location: Pittsburgh, PA

Job Tile: Bilingual Customer Service Representative

Job Number: 2017-52688

Date Posted: 9-5-2017

Job Summary

Responsible for receiving inquiries, complaints, and praises from external and internal customers. These customer contacts are by phone, letter, or e-mail. Determines the nature of the contact, provides the appropriate timely response, and enters relevant data into the consumer information database. For bilingual Spanish, will be expected to speak fluently to the member and type results in English.

Essential Duties and Responsibilities

    • Must be bilingual (Spanish/English)
    • Communicates by phone with internal and external customers. Listens to their concerns on company services, policies, and products.
    • Resolves all customer concerns by making decisions on appropriate handling and appeasement on a case by case basis within established guidelines. Responds with accurate, prompt, and effective replies. Explains technical information in an easy to understand manner.
    • Researches information needed to answer customers’ concerns.
    • Responds to external customers by composing accurate, prompt and effective replies to letters and e-mails concerning company services, policies, and products.
    • Reports customer contacts to ensure action on possible product liability or product tampering incidents that could result in legal action or media involvement, and handles or refers according to crisis management procedures. Reports possible production related problems to quality control staff. Reports customer issues with packaging or product formulation. Reports all customer complaints for follow-up by appropriate department/personnel.

Participates in various training functions, acquiring a comprehensive knowledge of company services, policies, and products

Job Specifications

Minimum

  • High school diploma and 1+ years related experience.

Preferred

  • Experience in retail or a call center.
  • Customer service experience.

Skills and Abilities

  • Strong interpersonal and communication skills, both written and verbal.
  • Strong PC skills.
  • Proficient typing skills.
  • Ability to work a flexible schedule.

Supervisory Responsibilities

  • None

Work Environment / Travel / Physical Demands

  • Normal office environment.
  • No physical demands.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This job description reflects management’s assignment of essential job functions, which are not intended to be an exhaustive list of all responsibilities, duties and skills required.

GNC is an Equal Opportunity/Affirmative Action/Protected Veterans/Disabled Individuals Employer.

GNCIND

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Amy, Senior Director, Financial Operations

I was driven to GNC because I believe in living a healthy lifestyle. GNC has provided me

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