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Account Manager - Customer Service & Sales Job

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Primary Location: Greenville, SC

Job Tile: Account Manager - Customer Service & Sales

Job Number: 2017-53834

Date Posted: 10-11-2017

Job Summary

The Account Manager is responsible for all business activities affiliated with assigned customers. This role will primarily focus on developing and managing customer relationships, providing a high level of service from proposal through product development to launch and ongoing order fulfilment.

Essential Duties and Responsibilities

STRATEGIC

  • Strengthen company value by driving world-class customer service to clients
  • Manage pricing, margins, and sales to meet quarterly and annual revenue and profit budgets
  • Plan projects from concept through launch – identify timeline based on customer’s requirements and track project through each phase to meet customer’s launch timing
  • Manage and support existing products to insure that both company and the customer expectations are being met in a profitable, accurate, and timely manner
  • Foster a learning environment and support the development and mentoring of support staff

TACTICAL

  • Primarily responsibilities include: sales/support of current products, sales/development of new products, financial/receivable accountability, order processing and maintenance, customer documentation requirements, and acting as a liaison between the customer and all Nutra staff
  • Serve as an internal account champion, assuring clear and regular communication between the client and key operational team members
  • Develop a deep understanding of the client’s requirements for their specialty product line
  • Proactively outreach to new and current clients to coordinate presentations, meetings, in-services, and business reviews
  • Oversee the PO to shipment process managed by the Account Coordinator. Identify inconstancies in order quantities/pricing; Get involved when required to push delivery dates to meet customer needs, discuss important delivery obstacles during the daily operations meeting, and resolve pricing related issues.
  • Lead meetings and conference calls with the customer and issue minutes with action items. Follow action items through to closure
  • Spearhead customer performance improvement teams
  • Perform secondary review of each order entered for pricing, item, quantity, and ship to location accuracy
  • Ensure customer is receiving an accurate weekly open order report or similar feedback on the status of open orders. Work closely with customers to understand their inventory/shipment needs
  • Identify opportunities and implement changes to meet or exceed on time delivery targets
  • Outline development costs and work closely with Financial Services to ensure all incurred costs are properly matched and invoiced to the customer
  • Facilitate internal meetings to discuss and resolve open issues related to orders, raw materials, new products, forecasts, documentation or other customer needs
  • Receive, review and distribute customer specifications to the associated internal teams in accordance with SOPs/WIs. Review new set ups and modifications for accuracy against the customer specs
  • Follow SOPs and WIs and ensure Account Coordinators are trained and adhering to these processes
  • Understand Supply Agreements and ensure that the company is meeting our contractual obligations
  • Attend team meetings and training sessions/continuous education opportunities
  • Special assignments and other duties as assigned

LEADERSHIP RESPONSIBILITIES

  • Ability to function effectively at both strategic and tactical levels
  • Proven leadership skills including the ability to coach, assess, evaluate, develop, motivate, and empower others
  • Strong change management skills to challenge the status quo and drive improvements
  • High ethical standards
  • Models and supports organization’s goals and values
  • Leadership by example, “roll up the shirtsleeves” management style and work ethic
  • Direct reports include one more coordinator(s)

Job Specifications

Minimum

  • >3 years customer service and sales experience

Preferred

  • >3 years customer service and sales experience in business-to-business (B2B) accounts
  • >3 years’ experience in a manufacturing or cGMP-related environment
  • >1 years’ experience in leadership or supervisory role

Education

  • Four-year degree concentration in Business, Communication, Food Science or related field

Qualifications

  • Proficiency in Microsoft Office (Word, Excel and PowerPoint) and MS Outlook
  • Proficiency in AS400 systems is highly preferred
  • Understanding of cGMP-related manufacturing or general business operations is highly preferred
  • Ability to work independently and be a team player
  • Ability to handle multiple projects at one time
  • Ability to work within a specified timeframe
  • Ability to make routine contact with departments relating to Third Party Sales and maintain a good working relationship with Third Party Customers
  • Ability to track inquiries and projects to closure and on-time
  • Clear and effective written and verbal communication skills
  • Detail oriented and accurate

Physical Demands

  • Ability to lift or move boxes and other materials weighing up to10 pounds, with or without accommodation
  • Ability to work for extended periods at computer workstation
  • Ability and willingness to pick up and deliver materials on campus
  • Ability to climb stairs on a regular basis

Work Environment

  • 15 percent domestic travel
  • Office cubical environment
  • Normal office environment
  • Stairs and walking required
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Amy, Senior Director, Financial Operations

I was driven to GNC because I believe in living a healthy lifestyle. GNC has provided me

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